Commercial Manager

London
£30000 - £45000

The Commercial Manager role incorporates the supply chain negotiations programme roll out of new national and international Subcontractor/Paid Partner contracts and ongoing performance management. The Commercial Manager ensures that all Parties are working to achieve agreed performance levels and contract requirements from initial draft contract stage through to provision delivery. The Commercial Manager works with a high degree of autonomy and regularly reports back, with recommendations, to the Senior Commercial Manager highlighting any success, development or concern areas. Exceptional written and verbal skills are a key part of the role as regular communications with a wide range of stakeholders are necessary. The Commercial Manager thrives on a challenge, is proactive and resilient and has a can do attitude that is focussed on long term reward in conjunction with immediate delivery.

- Reporting to the Senior Commercial Manager on all aspects
- Supporting the management of the tendering process for Subcontractors and Paid Partners where we are bidding as the Prime Contractor including price and provision delivery negotiations
- Procurement of Subcontracted services post contract award including preparation and negotiation of contractual terms and conditions against the agreed prime contract
- Management of active Subcontracts and Service Level Agreements to ensure performance targets are met to the company’s quality standards and in line with the contractually agreed key performance indicators
- Management of the tendering process with potential Subcontractors where we are bidding as the main Contractor including price negotiations
- Working across teams and Directors on reviewing the terms and conditions of prime contracts and liaison with the Group’s legal department where necessary, as directed by the Senior Commercial Manager.


Performance and Delivery
The Commercial Manager is responsible for ensuring where possible that the performance of Subcontractors is maintained in line with that contractually agreed. Where a Subcontractor underperforms, the Commercial Manager is the key point of resolution planning and management.

- Proactive management of Subcontractors and Partners to assist them with being successful
but, where necessary, instigating performance management regimes for poor performing Subcontractors including possible contract cancellation
- Overall management of and responsibility for Subcontractors and national/ large-scale
Partners
- Responsible for reviewing and reporting back on Subcontractor and Partner performance,
contractual compliance, and financial viability
- Required to undertake site visits and monitor that Subcontractors and Partners meet the terms
and conditions set out in agreements and contracts
- Required to establish agreement requirements as part of contract negotiations in any project
Implementation, and further implement frameworks for managing performance
- Required to review monthly and quarterly reports produced by locally based Operational Managers and initiate appropriate action as required
- Regular meetings with key stakeholders to review requirements, performance and undertake contract negotiations
- Liaison with other departments to ensure all requirements are being met i.e. IT, Quality
control, Internal Audit, finance etc
- Communication briefings as necessary and generation of regular internal reports and action plans.

Negotiating and Relationship Management
Using excellent commercial acumen, the Commercial Manager is responsible for managing all Subcontractor and Paid Partner pricing and provision negotiations, ensuring that both contract terms and commercial requirements across Parties are adhered to. In changing environments, the role also requires that a reactive ability to negotiate is present.

- Negotiating with Subcontractors at bid design stage and post award to ensure that the fairest and most commercially sensible solutions are agreed.
- Ensuring that deliverables are both achievable and realistic, and where necessary negotiating alternative volumes where performance dictates.
- Supporting Subcontractors and Partners to ensure that all Parties are appreciative of the demands of the contract, and any changes of that as enforced by the Customer
- Identifying and negotiating with contingency supply chain solutions to ensure that Commercial risk is minimized for delivery
- Supporting internal departments and Co-Members in the delivery of supply chain solutions, offering guidance and support in the selection and implementation of Subcontractors and Paid Partners

Strategic Design
An ability to engage with stakeholders and gain feedback to ensure continuous improvement is essential to the success of the Commercial Manager. Proactively, the Commercial Manager will oversee the development of process and delivery frameworks that support the smooth Subcontractor launch and delivery.
- Work towards sharing best practice across Subcontractors and Partners to secure successful provision
- Have understanding of the various support functions required to ensure a successful Subcontractor launch and delivery and develop process to integrate processes with Subcontractors
- Design best practice guides and ensure timely and effective roll out within subcontractors
Be able to consider the long term corporate goals and design frameworks to support supply chain engagement reflecting the aims of Reed in Partnership.

COMMERCIAL MANAGER PERSON SPECIFICATION

Essential Attainments:

 Experience of selecting and negotiating with other 3rd party organisations to agree service level agreements or contracts for the delivery of services. This may be either as the contracting organisation or as a supplier.
 Ability to manage multiple contracts/clients ensuring that contract or agreed terms are adhered to by both the client/subcontractor and your employer
 Experience of working in a proactive and reactive manner to respond to urgent contract change requests whilst continuously focussing on improvement
 Demonstrable experience of working collaboratively, supportively and successfully with suppliers or customers to maintain, recover or improve service delivery under a contract or service level agreement.
 Sectoral experience must have been gained within a fast-paced service focussed, client or account management, target driven business environment. Examples of this may include Sales, Contract Management, Agency Recruitment, Training, Account Management or any other B2B Sales/Customer Management environment
 Experience of conducting face to face meetings with a variety of seniority levels both internally and externally and across business and organisational types, within various sectors.
 Experience of working with a number of clients and sharing best practice across parties where appropriate
 Display exemplary attention to detail, time management skills, and the ability to prioritise whilst meeting deadlines
 Experience of working within contractual frameworks and implementing and managing agreements between Parties
 Experience of managing effective client/customer meetings a various stages of the lifecycle.
 Recent office based role with on site client visits weekly is also a requirement
 Degree or relevant qualification. Degree topics may include; management, business studies, finance, economics, maths, science

Essential Criteria:

 Attributes including; clear and structured judgement and decision making, ability to lead successful relationship management, identifying and communicating contract requirements whilst providing guidance where required in a highly professional manner with integrity and able to embrace a challenge with resilience.
 Flexibility and creativity, displaying patience, empathy and be able to confidently provide advice and guidance.
 Leadership qualities as demonstrated through previous line/team management experience,
 Technical skills including; strong and immediately effective communications skills, excellent IT and administration skills (MS Word, Excel, PowerPoint), good numeracy skills and excellent written and verbal communication/record keeping skills.
 Effective negotiations skills complimented by the ability to consider strategic solutions with a commercial focus
 Willing to travel both locally and nationally on a regular (weekly) basis should projects require it (e.g. to performance meetings with 3rd parties
 Willing to work flexible hours, for example when travelling for business meetings should projects require it. This may include over night stays on occasions


Desirable Criteria:

 Technical skills including the ability to interpret and/or use MS Project and Visio.
 Previous experience in Public Sector programmes.
 Awareness of and interest in the Welfare to Work industry
 Experience of formally negotiating agreed service level agreements or contracts.
 Experience of working in a office and on client site professional environment and able to give examples of exceptional leadership qualities within this environment.
 Display exemplary attention to detail, time management skills, and the ability to prioritise whilst meeting deadlines, able to give examples from previous experience in professional life
 Experience of exposure to communications with all levels of the business e.g. Senior Management and Director level both internally and externally
 Previous experience of multi-site and national business to business account, contract or client management experience.

Desirable Attainments:

 Welfare to Work subcontract management experience